![]() ![]() You can offer your buyer an exchange for another product or issue a refund. Available in the United States, Canada and the United Kingdom. Accept cards, Google Pay and Apple Pay, and manage payments right in your store control panel. Contact your customer or a carrier service to arrange a return. Get paid for one-off orders or sell products by subscription. Contact Ecwid team with Store ID and app details to get it. If you need a store for testing and development only, Ecwid can provide a free upgrade for you. To get items returned, arrange a return by contacting your customer or a carrier service. Go to Ecwid Control Panel -> My Profile -> Billing and Plans and check your current plan status. Canceling an order prevents you from collecting payment. If you purchased a shipping label for the order, you can void the shipping label. ![]() For other payment methods, you need to create a refund from your payment account. ![]() Introducing Ecwid’s single dashboard control panel, which operates easily across desktops, laptops, and mobile devices, putting everything you need to manage your store in one place. For Lightspeed Payments or Chase Integrated Payments Powered by WePay, you can issue a refund from your Ecwid admin. Once you’ve set up your site with Ecwid, you need a simple way to keep track of your inventory, sales, marketing campaigns, and more. Refunds are not triggered automatically upon canceling an order, so you need to do it manually. If a customer doesn’t want an exchange for another item, you need to issue a refund. Showcase products across platforms, accept payments, and promote your store from one control panel. Tap the payment status and then tap Cancelled.Īfter you cancel an order, you may need to take follow-up actions depending on the order status: whether it was paid or shipped. All the features you need to sell online are gathered in one easy-to-use ecommerce platform - Ecwid.From your Ecwid Android app, go to Orders. ![]()
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